Sapling AI · Legal

Delete Your Sapling AI Account

This page explains how to permanently delete your Sapling AI account and what happens to your data. Deletion is irreversible.

How to request deletion

In the Sapling app

Fastest — available when signed in

  1. Open Settings

    Tap the profile tab, then choose Account.

  2. Start deletion

    Scroll to Danger zone and tap "Delete account".

  3. Confirm

    Choose a reason, type DELETE, and confirm. This cannot be undone.

By email

If you cannot access the app or prefer email

  1. Email privacy@thesaplingai.com or support@thesaplingai.com from the address tied to your Sapling account.
  2. Use the subject line "Account deletion request".
  3. We verify your identity (usually via your account email) and process the request within about 30 days.
Open mail app

Data we delete

CategoryExamplesTiming
Account & profileEmail, display name, username, user IDRemoved within ~30 days of deletion
Your contentGames, prompts, images, audio, and library dataRemoved on deletion (see exceptions)
Purchases & entitlementsCredit balance and in-app purchase records tied to your accountRemoved with your account profile
Sign-in identityFirebase Auth account (email/password, Google, or Apple sign-in)Disabled immediately on successful deletion

Data we may keep

CategoryWhyHow long
Policy consent recordsEvidence of past agreements (timestamp, policy version, request metadata such as IP)May be kept after deletion on a legal-claims basis
Published or shared contentContent others saved, copied, or already downloadedMay remain available to others
Purchase & tax recordsAccounting, tax, and anti-fraud obligationsTypically retained for several years where required by law
Leaderboard entriesScores may persist briefly; your username/handle is releasedSelf-heals as new scores arrive
Backup copiesRoutine encrypted backupsOverwritten on a rolling basis
Analytics & diagnosticsPseudonymous usage and crash dataRetained for a limited period, then aggregated or deleted